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Info & Terms

CURRENCY: All items are now priced in US Dollars (US$)

International customers please note; PayPal automatically converts your currency to US$ when you make a purchase. No conversion fee for you. So easy!

The Designer and Maker

All designs on The Golden Smith Shop are copyright of David Neale.

David Neale is a jewellery maker based in Melbourne, Australia.
You can find out more about David here:

Blog (now ceased- but full of interest!!):

             The Golden Smith

Website:   DAVID NEALE

Instagram (current): david_neale_jewelry


Customer Delight

We are dedicated to ensuring you are happy with your purchase, and to helping you take care of your jewellery.

Please contact us if you have any concerns, we will be glad to help!

Shipping

We ship to anywhere in the world. If in stock, orders will be dispatched within 5 days. Back-order items may take up to 2 weeks for completion, plus 2 weeks transit.

General Care Advice

Do not attempt to clean jewellery with abrasive cleaning products or even proprietary jewellery-cleaning products; doing so may damage the jewellery. Only use soapy water.

Colour changes to the surface of metals may be a part of natural wear-and-tear and are not usually manufacturing faults.

Refunds and Exchanges 

*Please retain the original packaging incase you need to return the item*
We offer refunds or exchanges for undamaged items. All items must be returned in the original packaging, within 30 days from date of purchase, to be eligible for refund or exchange.

Defective or Faulty Merchandise

Repair, replacement or refund is offered, depending on the circumstances.

If the goods were damaged in transit by the carrier, please contact us for a replacement.

If you lose an earring or break something, we'd be glad to help you out with our reasonably priced repair service.

Privacy Policy

We NEVER give/sell any of your personal information to other parties. We'd like to email you information about new items, sales and so on. If you no longer wish to receive these emails, simply hit the "unsubscribe" option at the end of the email.

Security
All transactions on this webshop go through Paypal.
You dont need to have a Paypal account to make a purchase. Its very convenient and free for shoppers.
See the Paypal website link:
How does Paypal keep me safe?